Ticketing Terms and Conditions

If you can no longer attend the event

  1. Momentum Media charges a $50.00 administration fee for any cancellation no less than 30 days prior to your event date.
  2. Momentum Media does not issue a refund if you cancel less than 30 days prior to your event date.
  3. If you unable to attend, you may
    1. send a colleague in your place at no additional fee. Please call a member of our event sales team on 02 9922 3300 and advise the name and email address of the replacement delegate.
      or
    2. apply for a credit note.  Momentum Media, may provide you with a credit note at its total discretion.  This is also subject to you making the application no less than 7 business days prior to the event.

Credit note

In the event that Momentum Media offers you a credit note, the following apply.

  1. Credit note cannot be converted into a refund, in part or on whole.
  2. The value of the credit note must be used within 12 months from the original credit note date.
  3. You cannot extend the credit for more than 12 months from the original credit note date.
  4. If the ticket or admission price of the event you intend to use the credit note for is higher than the value of the credit note, you must pay the additional amount.
  5. If the ticket or admission price of the event you intend to use the credit note for is less than the value of the credit note, you do not receive a refund of the balance. You forfeit the remaining value of the credit note.